Q: How to get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: We will send you the Bill of Lading or tracking number after shipping your items, hereby please keep on checking your email.
Q: How about the machine installation if I don’t know how to install?
A: We can send engineer who can speak english very good to your country to install the machine for you and give you training so that you can operate the machine well, you are also very welcome to visit our factory for training for free.
Q: What is Warranty Policy?
A: We provide 1 year warranty. During the 1 year warranty if any parts have problem, our company will send you replacing parts for free and help you to change the parts. When the warranty expired, We will still give you technical support for free. The only difference is the replacing part no longer free. So, we provide lifelong after sales service to you as long as you use our printer.
